Refunds and Returns Policy

Effective Date: 26-Feb-2023

Thank you for choosing The Heaven Fruit! We strive to provide you with high-quality products and excellent customer service. We want you to be completely satisfied with your purchase. Please read our Refund and Return Policy carefully before making a purchase.

1. Refunds

1.1. Unopened Products: If you are not satisfied with an unopened product purchased from The Heaven Fruit, you may request a refund within 7 days from the date of delivery. To initiate the refund process, please contact our customer support team at info@theheavenfruit.com. We will guide you through the return procedure.

1.2. Opened Products: We do not offer refunds for opened products unless they are defective or damaged upon receipt. In case of a defective or damaged product, please contact our customer support team within 3 days of delivery. We may require you to provide supporting evidence, such as photographs, to facilitate the return process.

1.3. Refund Process: Once we receive the returned product, we will inspect it to ensure it meets the refund criteria. If approved, we will initiate the refund to your original payment method within 7 days. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your bank or payment provider.

2. Returns

2.1. Eligibility: The Heaven Fruit accepts returns for unopened and unused products only. To be eligible for a return, the product must be in its original packaging, unopened, and unused.

2.2. Return Procedure: If you wish to return an eligible product, please contact our customer support team at info@theheavenfruit.com. We will provide you with instructions on how to return the product. You will be responsible for any shipping costs incurred for the return, unless the return is due to a defect or error on our part.

2.3. Return Shipping: When returning a product, we recommend using a trackable shipping service to ensure its safe return. The Heaven Fruit is not responsible for any lost or damaged items during the return shipping process.

2.4. Return Approval and Refund: Once we receive the returned product and confirm that it meets the return criteria, we will process the refund according to section 1.3 of this policy.

3. Exchanges

At this time, The Heaven Fruit does not offer direct product exchanges. If you wish to exchange a product, please follow the return procedure outlined in section 2 and place a new order for the desired product separately.

4. Exceptions

4.1. Subscription Products: Refunds and returns for subscription-based products are subject to specific terms outlined in our Subscription Policy, available on our website.

4.2. Promotional Items: Promotional items, including free samples or gifts with purchase, are not eligible for refunds or returns.

5. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please don’t hesitate to contact our customer support team at info@theheavenfruit.com. We are here to assist you and provide further clarification.

Please note that The Heaven Fruit reserves the right to modify or update this Refund and Return Policy at any time without prior notice. The revised policy will be effective as of the date of posting on our website.

Thank you for choosing The Heaven Fruit!