Privacy Policy

Effective Date: 26-Feb-2023

At The Heaven Fruit, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when interacting with our website and purchasing our products. Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

1.1. Personal Information: When you visit our website, make a purchase, or contact our customer support team, we may collect certain personal information from you, including but not limited to your name, email address, shipping address, billing information, and phone number.

1.2. Usage Data: We may also collect non-personal information automatically as you browse our website. This may include your IP address, browser type, device information, operating system, and other technical details. This information is collected through cookies, web beacons, and similar technologies.

2. Use of Information

2.1. Personal Information: We use the personal information you provide to process your orders, communicate with you regarding your purchases, respond to your inquiries, provide customer support, and improve our products and services. We may also use your personal information to send you promotional offers, newsletters, and marketing communications if you have consented to receiving such information.

2.2. Usage Data: The non-personal information we collect is used to analyze trends, administer our website, gather demographic information, track user engagement, and improve the overall user experience. This data helps us understand how our customers interact with our website and allows us to enhance and personalize your browsing experience.

3. Disclosure of Information

3.1. Third-Party Service Providers: We may engage trusted third-party service providers to perform various functions on our behalf, such as payment processing, order fulfillment, shipping, and marketing activities. These service providers will have access to the personal information necessary to carry out their tasks, but they are obligated to handle your data securely and are prohibited from using it for any other purpose. Refer to section 8 for the purpose of processing Personal Data.

3.2. Legal Compliance: We may disclose your personal information if required by law or in good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate wrongdoing, or protect the safety of our users.

3.3. Business Transfers: In the event of a merger, acquisition, sale, or transfer of assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or through a prominent notice on our website of any change in ownership or the transfer of your personal information.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include physical, electronic, and managerial procedures to safeguard and secure the information we collect online. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Choices

5.1. Communications: If you no longer wish to receive promotional emails or marketing communications from us, you can unsubscribe by following the instructions provided in the email or by contacting our customer support team.

5.2. Cookies: Most web browsers are set to accept cookies automatically. However, you can modify your browser settings to decline cookies or alert you when a cookie is being sent. Please note that disabling cookies may affect your browsing experience on our website.

6. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children. If you are under 13, please do not attempt to register on our website or provide any personal information about yourself.

7. Updates to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

8. Personal Data processed for the following purposes and using the following services:

Access to third-party accounts

Facebook account access
Permissions: About Me; Access Friend Lists; Activities; Age range; Birthday; Checkins; Contact email; Current City; Education History; Email; Friends’ Hometown; Gender; Groups; Hometown; Instagram basic; Interests; Likes; List of Friends; Photos; Publish Checkins; Share; Status Updates; Tagged Places; User location; User subscriptions; Website; Work History
Advertising
- Google Ad Manager
  Personal Data: Tracker; Usage Data
- Analytics
  - Google Analytics with anonymised IP and Google Analytics
  - Personal Data: Tracker; Usage Data
- Contacting the User
  - Contact form
    - Personal Data: email address; first name; last name; phone number
- Data transfer outside the EU
  - Data transfer abroad based on consent, Data transfer abroad based on standard contractual clauses, Data transfer to countries that guarantee European standards and Other legal basis for Data transfer abroadPersonal Data: various types of Data
- Displaying content from external platforms
  - Google Fonts, Google Maps widget, Google Site Search, Google Site Search with AdSense , Instagram widget and YouTube video widgetPersonal Data: Tracker; Usage Data
- Handling activities related to productivity
  - Gmail
  - Personal Data: email address; first name; geographic position; last name; password; phone number
- SPAM protection
  - Google reCAPTCHA
  - Personal Data: answers to questions; clicks; keypress events; motion sensor events; mouse movements; scroll position; touch events; Tracker; Usage Data
- hCaptcha
  - Personal Data: answers to questions; Data communicated in order to use the Service; Usage Data
- Information on opting out of interest-based advertising
  - In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section of the Cookie Policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our customer support team at info@theheavenfruit.com

Thank you for choosing The Heaven Fruit!